2nd Line IT Support Technician

Reference

QU618

Sector

2nd Line Support, IT Support Roles

Salary

Competitive

Town/City

Exeter

Contract Type

Permanent

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Role: 2nd Line  IT Support Technician, 

Location: Exeter, South West of England 

Full Time - Permanent 

Salary:  Negotiable Depending on skills and experience

 

2nd Line IT Support Technician

 

The successful 2nd Line IT Support Technician will be expected to look after a range of prestigious clients.  You will provide technical support, remotely and support the team in the installation and configuration of applications within a virtual/hosted environment.  Clients mainly sit within the professional services arena with the majority being Accountancy firms. The position will focus on:

•             Setting up new customers

•             Software updates

•             Communicating with clients to resolve issues via the helpdesk, telephone and remote dial in

•             Working as part of a busy helpdesk team to promote a first-time fix attitude

 

The Candidate needs to demonstrate expertise providing 2nd line support in a Windows environment, and ideally have experience of:

•             Windows Server and Basic Networking (including DNS, Active Directory, Exchange, Hyper-V)

•             Windows Terminal Server (RDS) to the level of setup and troubleshooting (including redirected Printing)

•             MS Office & SQL back-end business applications

•             Maintaining system documentation to a high standard

 

Hours of Work:

•             Monday to Friday, 8.30am to 5.30pm (after probation period, a shift pattern of earlies, lates and on-call will be required on a rota basis). An early shift is 6.30am – 3.30pm from the office and a late shift is 2.00pm – 11.00pm.

 

 

Salary: Dependent on skills and experience

 

Company Benefits:

•             22 days holiday plus an additional 2 days per year worked, to a maximum of 28

•             Summer & Christmas Events.

•             Working in modern offices on the outskirts of Exeter.

•             Great team culture and environment

•             Employee Assistance Programme

 

 

Quartz Recruitment is a specialist agency operating in the South West of England. We have 30 years of experience in placing professionals into vacancies at all levels.  We treat our candidates with respect and we truly care about your career. 

 

In line with the requirements of the Asylum Immigration Act 1996.  Quartz Recruitment will only work with candidates who are eligible to live and work in the UK.  

 

In compliance with Data Protection regulations, Quartz Recruitment will only store your personal details for 12 months when we will contact you to see if you would like to remain on our database. You have the right to have your information deleted at any time, please contact us to do this.

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