2nd Line Field Based IT Technician

Reference

QU819

Sector

2nd Line Support, Apprentice, IT Support Roles

Salary

£22,000 to £26,000 Per Annum

Town/City

Devon

Contract Type

Permanent

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Position: 2nd Line Field Based IT Technician 
Duration: Permanent Position 
Location: Devon (Torbay, Newton Abbot, Plymouth and Exeter)
Salary £22-£26k per annum 

2nd Line Field Based IT Technician 

An established business based in Newton Abbot is looking for a dynamic, technically capable individual to join their expanding IT team. Primarily supporting the education sector but also commercial clients. This exciting role combines customer-facing tasks alongside remote support from either office or home and reports directly to the IT Dept Head.

The team is responsible for supporting over 600 customers with varied IT needs from Office365 to managed networked switches and cloud services and providing connectivity support for over 1500 network print / copy and scan devices across the Southwest. You will be working alongside an experienced team of software and hardware technicians supporting customers’ needs. 

The successful 2nd Line Field Based IT Technician will primarily be responsible for maintaining school networks and computer systems by carrying out reactive and proactive maintenance tasks on all IT equipment, operating systems, and core applications. Outside of this, you will be expected to offer support to our commercial customers as requested.

The successful 2nd Line Field Based IT Technician will need excellent customer handling and interpersonal skills, be proactive and able to demonstrate good planning and organisation skills. Good verbal, and written communication, and the ability to retain information and quickly adopt new technologies are a must in the ever-changing IT arena.


2nd Line Field Based IT Technician - The Job Role 

·        Understanding and experience of DHCP, DNS, Group Policy and Active Directory

·        Extensive experience with Microsoft technologies - Office365 Apps, Windows OS (Desktop and Server)

·        Extensive experience with Google environments including Chromebook deployment and management

·        Experience in supporting physical, Wi-Fi and cloud infrastructures

·        Provide on-site/remote support and consultancy as required in accordance with customer’s needs

·        Have a thorough understanding of available technology and desire to research innovative solutions and new software releases

·        The ability to work under pressure, and meet project deadlines

·        Providing the highest level of customer care requiring excellent written and verbal communication, able to maintain accurate and clear documentation

·        Reliability, focus, drive and a ‘can do’ attitude

·        Good time management and planning skills

·        The ability to work on your own

·        Full driving licence, with own transport

Desirables:

·        Flexibility to work outside of office hours if required

·        Experience in working within the education sector and liaising with education leaders

·        Knowledge of the printer / MFD industry and Papercut print management suite


2nd Line Field Based IT Technician - The Person 

The successful 2nd Line Field Based IT Technician will need excellent customer handling and interpersonal skills, be proactive and able to demonstrate good planning and organisation skills. Good verbal, and written communication, and the ability to retain information and quickly adopt new technologies are a must in the ever-changing IT arena.

Salary & Package - 2nd Line Field Based IT Technician

Starting salary £22,000 - £26,000 dependent on experience

The package includes Company Pension, Mobile Phone, Laptop, Generous Business Mileage Allowance, ongoing CompTIA study programme plus company funded social events.

Quartz Recruitment is a specialist agency operating in the South West of England. We have 31 years of experience in placing professionals into vacancies at all levels. We treat our candidates with respect and we truly care about your career.

In line with the requirements of the Asylum Immigration Act 1996. Quartz Recruitment will only work with candidates who are eligible to live and work in the UK.

Due to the high levels of applicants that we receive every day, we can only respond to applicants whose skills and qualifications meet with our criteria for the position. If you have not heard back from us within 14 days, then you may presume your application has been unsuccessful.

In compliance with Data Protection regulations, Quartz Recruitment will only store your personal details if you have given us your permission. You have the right to have your information deleted at any time, please contact us to do this.

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